VW We Connect Not Working (Troubleshooting Tips)

Did your VW We Connect suddenly stop working? If yes, you may be wondering what may have happened. You may have even tried looking for suggestions on how to make the app work again without success. This guide will help you troubleshoot and fix this issue.

VW We Connect not working can be caused by any of the issues below:

• Poor internet connection
• Incorrect login details
• Outdated software version
• Low storage on your mobile device
• Server outage or maintenance
• Compatibility issues

In this article, we’ll discuss more helpful details about all the potential causes for your We Connect failing and how to troubleshoot each cause. Plus, we’ll discuss why your VW Connect won’t update, won’t show charge, and other issues related to this app.

Vw We Connect Not Working Causes:

Below, we’ll discuss more details about each of the potential causes for We Connect to stop working and the best fix to consider in each case.

Poor internet connection

If your Volkswagen We Connect app fails to work, the first culprit to consider is a poor internet connection. The internet connection may be unstable or weak, creating difficulties as you try to connect the app to your vehicle.

This is so because the app heavily relies on the internet to perform most of its functions, including the navigation part.

Solution: To troubleshoot this issue, you’ll need to first ensure that your vehicle has a stable internet connection.

You can test the Internet by trying to use other apps that require an internet connection for navigation or by borrowing the web.

You may also consider checking whether your vehicle’s built-in Wifi hotspot or SIM card is active and has a good internet connection.

Incorrect login details

Your VW Connect app may also fail to work if you key in the wrong login details, whether it is the password, PIN, or account details.

It’s easy to forget the login details since you don’t need to keep entering them once you set up the account.

Solution: Double-check your login credentials, including the username and password. Also, ensure you enter the correct account info when registering your account.

Still on the account issues, ensure your app and vehicle are correctly paired.

You’re using an outdated app

If you’re using an outdated version of We Connect App, you may also experience issues trying to use it. The older app versions usually tend to have bugs that affect their overall smooth functionality.

Moreover, the older versions may become incompatible which will also affect the app’s functionality.

Solution: Make sure you have the latest We Connect app version installed on your phone. Alternatively, you can update your app to the latest version from the official website or app store.

Your mobile device is running low on storage

Sometimes your mobile device may be having low memory space, which will also affect the smooth operation of various apps, including the VW We Connect app.

Solution: Check whether your phone is running low on memory space. Most smartphones will alert you with a notification about low storage space.

In this case, you may consider uninstalling the applications you rarely use to create space for important ones such as the We Connect app.

Server outage or maintenance

Sometimes you might be unable to access your We Connect account because the server is experiencing outages or the app is undergoing regular maintenance. This makes the app temporarily unavailable to users.

Solution: The VW official website or social media channels may have given notice of scheduled maintenance or server outage issues, so you may want to check them out.

In case of a server problem, the problem may persist for even longer. Unfortunately, there is nothing much you can do in this case but wait for the issue to be resolved.

Incompatibility issues

Incompatible vehicle firmware or device software versions may also lead to connectivity issues with your VW We Connect.

Most people don’t know this, but the VW We Connect is not compatible with all the VW vehicle models.

The compatibility depends on your VW car model, year of manufacture, and whether it comes with a navigation system.

Solution: Check if the We Connect app and your device are compatible with your vehicle model. You can consult your VW official compatibility list for more info.

Also, ensure your vehicle is compatible with the We Connect app in the first place. Check whether your vehicle firmware is up to date.

How Do You Troubleshoot Vw We Connect App Not Working?

When your W Connect app suddenly stops working, you should follow the troubleshooting steps outlined below to help you find the underlying cause and fix it.

• Ensure you have a strong internet connection to enable your app to function correctly and navigate it. If your internet is weak/unstable, be sure to reset it.
• Double-check that you’re using the correct login credentials and account information.
• Ensure your vehicle and the mobile device are correctly paired.
• Update your We Connect mobile app to ensure you are using the latest version.
• Consider restarting your app on your smartphone before you try using it again.
• Also, consider turning off your vehicle for a few minutes and then restart it to see if it helps refresh the software.
• Clear your VW WE connect app cache data to help fix any temporary issues that may be causing it to fail. However, note that this action will log you out of the app, so you’ll need to ensure you have the logins at hand.
• Uninstall the app from your mobile phone and then reinstall it to see if it helps fix the issue

If none of the above troubleshooting tips works, consider reaching out to VW customer support for further assistance in troubleshooting the app and fixing any underlying issues. They may need to do some resetting from their side to make the app work again.

Why We Connect Is Not Updating

If your mobile app fails to update to the latest We Connect app version, you may easily miss out on the latest features. This issue may be caused by:

• Internet connectivity issues
• Lack of necessary app permissions on your app
• Server issues
• Insufficient storage space on your mobile device
• Bugs/ glitches in the current app may interfere with the updating process.
• If your current app is too outdated, it may also cause issues when you try updating to the latest version.
• Your device may also be using an operating system that’s too outdated or incompatible with the latest version, making it difficult to update to the latest version.
• Background data restrictions on your mobile device settings can also prevent the downloading of updates.
• Certain features or updates of the We Connect app may also be restricted to specific countries or regions. This might make it inaccessible to you, depending on your location.

If you have checked all the above issues and none seems to be causing your app not to update, consider contacting VW customer support or the nearest dealer for further assistance.

Why We Connect Id Is Not Showing Charge

If your We Connect ID isn’t showing your vehicle charge status, there could be several issues to consider.

For instance, your vehicle may not be connected to your We Connect ID app, thus the app is unable to display the charge status in real-time.

Internet connectivity issues may also be to blame for this problem. Check whether your device has a stable and active internet connection and then check whether the charge status is updated.

The app may also be suffering from bugs or glitches that prevent it from displaying the correct charge status.

In some cases, your vehicle firmware may be outdated, or its software may be incompatible with your mobile app. Check if there are any software or firmware updates for your vehicle.

Why You Get A Black Screen When You Open We Connect App

Another common issue with the VW We Connect app is getting a black screen (it can also be white or blank) when you open the app.

This occurrence is usually caused by a temporary loading issue. In this case, you’ll just need to close the app and then try restarting it to see if it works normally this time.

You may also try hard rebooting your device by pressing and holding the Home and Power buttons simultaneously for approx. 10 seconds (for Android phones).

Then, release the buttons and then hold the Power button until your device screen turns on. Now try reopening the app to see if it works fine.

If the app still doesn’t work, consider uninstalling and reinstalling the app on your smartphone.

Why Is The Vw We Connect Vin Not Working?

If your VW We Connect VIN is not working, you’ll first need to verify that you’re entering the correct Vehicle identification number (VIN), with no typographical errors.

It should match the exact VIN on your vehicle documentation and registration.

Incompatibility may also cause this issue. As we mentioned earlier on, We Connect services aren’t available for all Volkswagen models. Thus, if your vehicle is incompatible, the VIN may fail to work.

If you’re trying to enter the VIN for a newly purchased vehicle, you may need to first activate We Connect services. Until you do so, the VIN may fail to work.

Account-related issues such as keying in the wrong login credentials, expired subscriptions, etc. could also make the VIN not work.

Other potential causes for the VIN not working include software glitches and the server experiencing technical issues.

If you’re unable to uncover the exact cause for your We Connect VIN not working, you may need to consult customer support or the VW dealership for further assistance.

While you’re navigating the intricacies of the VW We Connect system, it might be beneficial to understand related technical challenges in Volkswagen vehicles. For instance, our in-depth article on VW Bluetooth connectivity issues offers insights into common problems and solutions related to pairing and connection. Additionally, if you’re facing difficulties with integrating your iPhone, our comprehensive guide on VW CarPlay problems can help you diagnose and resolve any hitches.

FAQs:

Conclusion

It’s quite common for the Volkswagen We Connect app to stop working. When this happens, the most common culprits to consider include weak or unstable internet connection, incorrect login details, server outage or maintenance, outdated app, low storage space on your phone, or even issues with your vehicle.

Follow the tips we have discussed in the above guide on how to troubleshoot and fix your We Connect app not working. We advise you to start with basic issues such as intent connection, wrong login credentials, an outdated app, and phone memory. If these issues check out, contact VW customer support for further assistance.